Ship / Return
All JuJuBe UPS Next Day and 2nd Day shipping orders placed by 9 am PST Monday - Friday will ship on the same business day. If a Next Day or 2nd Day shipping order is placed after 9 am PST, it will ship the next business day. Next Day and 2nd Day shipping orders placed Saturday - Sunday will ship the following Monday. Free Standard shipping orders will go out 24 - 48 business hours after an order is placed and ships via UPS Ground.
Who pays for shipping?
The price of return shipping is the full responsibility of the customer. Once the item has been received, JuJuBe will issue a store credit or full refund of the purchase.
If you have questions on your order, shipping, returns, or any of the information above, please contact us. Our customer service team is available Monday-Friday, 8 - 5 pm PST.
Here at JuJuBe, we make returns simple. Here’s how it works:
1) You have 30 days once you receive your item to return your JuJuBe purchase.
2) All returns must be in new condition with all tags attached and unused.
Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!
3) Contact our Customer Service team about your return. In your correspondence, please make sure to include the:
- First and Last Name of the Purchaser
- Reason for Return
- Order Number (This can be found in your JuJuBe account or original order confirmation email!)
- What item(s) are being returned
- Please indicate whether you would like a refund or an online credit.
4) Next, place the RMA number you receive from Customer Service on the outside of your return package. This step is important! We can't accept any returns without an RMA number on the package.
5) Finally, please send your return to us using a trackable mailing method (such as UPS, FedEx, etc.). Please note that we are not responsible for goods that get lost in transit if a trackable method is not used!
Bought your bag from an Authorized JuJuBe Retailer?
We love when our customers show love to our Retailers! If you are looking to return a bag you bought at a JuJuBe Retailer, please return to that store and they will be happy to return or exchange the product for you!
Worried you purchased your bag from an Unauthorized JuJuBe Retailer?
We are aware of NON-AUTHORIZED parties selling JuJuBe on Amazon and eBay. We are actively alerted by our valued customers, retailers, and distributors and are working to resolve the issues.
Please note that JuJuBe does not offer returns on items purchased through the following JuJuBe Retailers:
- Quisi Retail LLC
- Zappos Retail Inc.
- Baby Earth
- Apple Green Baby
- Macro Baby
- Home and Wall Decor
- Luggage Pros
- Bambi Baby
- Holistic Parent
- Kids N Cribs
- Kish Mish
- Dainty Baby
All items bought from Retailers listed above must be returned through the original Retailer item was purchased from.
Please note that all items purchased on sale are considered Final Sale and can not be returned or exchanged.